Following the recent years' changes indata protection laws, mainly in Europe, we have added a few extra options to the chat window settings which allow you to comply with GDPR policy.
You can enable them atAccount Settings / Privacy Settingsin your account Control Panel. There are a few options there.
You canhide personal datafrom being visible by anyone in your company or by a third party if you share transcripts or offline messages with someone else.
By enabling this option the IPs and host names of your website visitors will be removed from the visitor monitoring list in the console, from chat transcripts and offline messages.
Below is an example of what it will look like in the agent app.
You can add apersonal data processing consent checkboxto either your online, offline forms or both and add a custom text describing what kind of data processing the visitor will agree to before starting a chat with your company.
Once you are done adding the text and all the necessary checkboxes are selected, please make sure to also clickSaveat the bottom of the Privacy Settings page to save all the changes you have made. You are good to go!
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