Live chat integration with Google Analytics lets you check GA reports on a number of your Live Chat Window loads. It also allows you to track a number of initiated chats and a number of sent offline messages as events.
The number of Live Chat Window loads will be available in your GA reports inReal-Time / ContentandBehavior / Site Contentsections as visits for the following URLs:
Two types of events are pushed to your Google Analytics account:
In your Google Analytics reports you will see pushed events inReal-Time / Eventssection and inBehavior / Eventssection these events will be arranged by date.
You may want to see traffic sources for visitors who initiated chats. This means that you would need to set up cross-domain tracking in your GA property as visitors are moving from your domain to chat window domain providesupport.com and backwards. We've already done everything possible from our side to make this working. But one adjustment can be done from your side only:you need to add your own domain and our domain providesupport.com to referral traffic exclusions in your GA property settings
Please use the following instruction to exclude domains from referral traffic:https://support.google.com/analytics/answer/2795830?hl=en
If you use direct link to chat, you will need to pass _ga cookie value from your website to chat window. For this just add the cookie name and value to direct chat link as a parameter.