Answering customer questions from a mobile phone can be a little more time consuming versus answering them from a desktop computer. However, if you have fewer chat requests and it makes no sense to you to sit around and wait, mobile chat app may just be the solution for you. You can log into the mobile operator console and be available to customers all the time. You will receive alerts for all new incoming chats and will be able to answer them on the go. Similarly to the desktop console, you can chat with multiple people at the same time. You will see a list of all chatters in the mobile app.
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