Hopefully, your company will never face this situation, but sometimes blocking certain websites from using your live chat link is necessary to prevent abuse of your chat support. Some companies may copy the link to your live chat and direct their clients to your support service.
There can also be occasional situations when someone may store a local copy of your website to their computer and view it this way. There may be different reasons why people do it, but if you want to exclude those users from appearing in your Visitors list, you will also need to block their URL.
There are 2 options for limiting access to your live chat from specific websites:
The chat icon will not appear to users browsing blocked websites. And if a direct link to your chat is used on such a website, the live chat window won't load.
To create a list of allowed or restricted URLs:
www.abc.comwill not block the site which has URL
https://abc.com. If you add the URL as
abc.comthis will also block all URLs matching
yyyabc.com, so the best way would be to use
.abc.comformat when adding URLs.
Due to browser security particularities limitation by website URL work only if you have secure connection enabled in your account. So be sure to enable the secure connection option atAccount Settings / Connectionpage in your Control Panel.